Refund Policy

Last updated: 24 July 2026

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, past its best-before date, or isn't what you ordered, email us at hello@thegroveau.com within 14 days of delivery with your order number and a photo. We'll replace the item or refund you in full, including shipping — your choice.

Change of mind

We accept change-of-mind returns within 30 days of delivery, provided the product is unopened, unused, and with its seal intact. Once we receive it back, we'll refund the product price (original and return shipping are not refunded for change of mind). Opened consumable products can't be returned for change of mind, for safety reasons.

How to make a claim

Email hello@thegroveau.com with your order number and the issue. We respond within 2 business days. Refunds are processed to your original payment method and typically appear within 5–10 business days.